Privacy Policy

Privacy Policy

[last updated May 2023]

Our Commitment

Sanctuary Counselling [ABN 60547889] is committed to collecting and handling personal information in accordance with all applicable privacy laws including the Australian Privacy Act 1988 (Cth) ('Privacy Act') and the Australian Privacy Principles ('APPs') and will take all reasonable steps to secure the personal information it holds.

This Privacy Policy describes how Sanctuary Counselling handles your personal information in accordance with the Privacy Act and applicable privacy laws.

This Privacy Policy applies to information collected through or in connection with the Site natashamcgrath.com including any third party links posted or embedded within the Site to collect the same.

Types of Information We Collect and Hold

Sanctuary Counselling may collect personal information about the users who visit natashamcgrath.com and all content, services and products available at or through the website, including, but not limited to, associated blogs, membership portal and forums.

By accessing or using the Site natashamcgrath.com, you are accepting the current version of this Privacy Policy, on behalf of yourself or the entity that you represent, and you represent and warrant that you have the right, authority, and capacity to consent to this Privacy Policy, on behalf of yourself or the entity that you represent. If you do not agree with the terms of this Privacy Policy, do not access or continue to use the Site.

When ordering or registering on the Site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, and/or other personal information. Financial information is processed using a secure third party gateway. Where we hold credit card information, we redact / destroy as soon as the transactional use is complete.

Testimonials

Social Workers are not currently restricted regarding the use of testimonials as they are not at this time included under AHPRA regulations, neither does their professional body the Australian Association of Social Workers prohibit the use of testimonials. If you provide us with a testimonial, you give us your consent for the use of your name and the date to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience: Your information helps us to better respond to your individual needs.
To improve the Site: We continually strive to improve the Site based on the information and feedback we receive from you.
To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
To process financial transactions: Your information may be used to deliver purchased products or services and may be communicated to third parties to facilitate transactions related to purchased products or services.
To administer a challenge, workshops, other promotion, survey, or other site feature: Your information may be used to invite you to participate in any of these events.
To send periodic emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.

How We Collect Personal Information

The personal information we require to deliver our products and services is usually collected directly from you for specific purposes (such as application for Program or Membership participation) via: electronic or online forms.

When collecting personal information by whichever means, Sanctuary Counselling will take reasonable steps to provide the appropriate notices and obtain relevant consents in accordance with the Australian Privacy Principles and health records legislation.

How we use Cookies and other identifiers

We use a range of tools provided by third parties including search engine browsers and our web hosting company, to collect or view website traffic information. These sites have their own privacy policies. We also use cookies and session tools to improve your experience when accessing our websites.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some website features may not function properly without cookies.

The information collected by these tools may include the IP address of the device you are using and information about sites that IP address has come from, the pages accessed on our site and the next site visited. We use the information to help to track your use of our websites to improve your user experience and the quality of our services. We may also use that information to show you advertising about our services. To find out how to opt out of tailored advertising please check the options available here - http://www.networkadvertising.org/choices/

When We Disclose Your Personal Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

We may also release your information when we believe such release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Security and overseas recipients

We rely on reputable third party providers such as Google/ VentraIP and Mailerlite to store the information you have provided to us securely. This may mean that your information is stored on a server overseas. By providing us with your information, you consent to your information being sent or stored overseas. We aim to only use reputable providers and we also use appropriate password protection for our systems.

Changes to our privacy policy

This Privacy Policy is subject to occasional revision. Continued use of the Site following such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Direct Marketing

We use a number of direct marketing strategies and channels including email, mail, SMS, social media and telephone to provide you with information relating to our products, courses, services, promotions, publications or other products or services that we reasonably think may be of interest to you. In accordance with the Spam Act 2003, we will provide you with a way of opting out of receiving direct marketing communications, or you can opt-out by contacting: [email protected]

Contacting us

If there are any questions or concerns regarding this Privacy Policy, you may contact us at [email protected]

If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.